Privacy Policy

1. Information We Collect

Depending on how you use our Website and services, we may collect the following information:

A. Information you provide directly

This may include:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• Company or organisation name
• GST or business information where required for business orders
• Account login information
• Information provided while requesting a quotation
• Information provided while contacting customer support
• Gift recipient information supplied by you for delivery
• Personalisation, branding or customisation details
• Reviews, feedback or other information you voluntarily submit

B. Order and transaction information

When you place an order, we may collect information necessary to process and fulfil the transaction, including:

• Products ordered
• Order value
• Billing and shipping details
• Delivery instructions
• Transaction/reference details
• Payment status

MISO does not generally store complete debit-card, credit-card or banking credentials on its own servers. Payments may be processed through third-party payment service providers. Such providers may collect and process payment information according to their own privacy policies and terms.

C. Information collected automatically

When you visit our Website, certain technical information may automatically be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring/exit pages
• Date and time of visits
• Website interactions
• Cookies and similar technologies

This information may be used for website operation, security, analytics, troubleshooting and improving our services.

2. How We Use Your Information

We may use your information to:

1. Create and manage your customer account.
2. Process and fulfil orders.
3. Process payments through authorised payment service providers.
4. Arrange shipping and delivery.
5. Provide order confirmations, invoices, delivery updates and other transactional communications.
6. Respond to enquiries, quotation requests and customer-support requests.
7. Provide customised gifting, branding and personalisation services.
8. Improve our products, Website and customer experience.
9. Maintain and improve Website security.
10. Detect, prevent and investigate fraud, abuse or unauthorised activity.
11. Conduct analytics and understand how visitors use our Website.
12. Send promotional communications where permitted by applicable law and, where required, with your consent.
13. Administer offers, promotions, surveys or other activities.
14. Comply with applicable laws, regulations, legal processes and governmental requests.
15. Establish, exercise or defend our legal rights.
16. Carry out legitimate business operations, including accounting, auditing and internal administration.

3. Marketing Communications

If you provide your contact information or otherwise consent to receive marketing communications, MISO may send you information about:

• New products
• Gift collections
• Corporate gifting solutions
• Offers and promotions
• Seasonal or festive collections
• Events and announcements

You may opt out of promotional emails or other marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

care@misoindia.com

Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment information, delivery updates or responses to your enquiries.

4. Cookies and Similar Technologies

MISO may use cookies, pixels, tags and similar technologies to operate and improve the Website.

Cookies may be used for purposes including:

• Keeping you signed in
• Remembering preferences
• Maintaining shopping-cart functionality
• Understanding Website usage
• Measuring Website performance
• Improving user experience
• Security and fraud prevention
• Advertising and marketing, where applicable

Some cookies may be placed by third-party service providers that provide analytics, payment, advertising, social-media or other Website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality, including account, cart or checkout features.

5. Third-Party Service Providers

We may use trusted third-party service providers to operate our business and Website. These may include providers involved in:

• Website hosting and infrastructure
• E-commerce and website functionality
• Payment processing
• Shipping and logistics
• Email and communication services
• Analytics
• Customer support
• Marketing and advertising
• Fraud prevention and security
• IT and technical support

These service providers may process information on our behalf to provide the services for which they have been engaged.

We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by applicable law.

6. Sharing of Information

We may share personal information where reasonably necessary with:

• Our employees and authorised personnel
• Service providers and business partners who support our operations
• Payment processors
• Delivery and logistics partners
• Technology and hosting providers
• Professional advisers, auditors or legal advisers
• Government authorities, courts or law-enforcement agencies where required by law
• Parties involved in a merger, acquisition, restructuring, sale of assets or similar business transaction

We do not sell your personal information as a standalone commercial product.

We may disclose information where necessary to comply with legal obligations, protect our rights, protect the security of the Website, investigate suspected fraud or abuse, or protect the safety of our users and others.

7. Corporate and Gift Recipient Information

MISO provides corporate gifting and customised gifting services.

If you provide information about another person, such as a gift recipient, you confirm that you are authorised to provide that information for the purpose for which it is being provided.

Such information may include the recipient’s:

• Name
• Mobile number
• Email address
• Delivery address
• Company or organisation details
• Gift or personalisation instructions

We use such information primarily to fulfil the requested gifting, personalisation and delivery services.

8. Account Information

If you create an account on MISO, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You should notify us promptly if you believe your account has been accessed without authorisation.

We may retain account information for as long as reasonably necessary to provide our services, comply with legal requirements, resolve disputes and maintain appropriate business records.

9. Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored through the Website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Complying with applicable legal, tax and accounting requirements
• Resolving disputes
• Preventing fraud and misuse
• Enforcing agreements
• Protecting our legal rights

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related complaint or concern

To make a privacy-related request, contact:

Email: care@misoindia.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

Certain information may need to be retained where required by law or where there is a legitimate and lawful reason for doing so.

12. Children’s Privacy

The Website is intended for general audiences and is not knowingly directed at children.

We do not knowingly solicit or collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us at care@misoindia.com.

13. Third-Party Websites and Links

The Website may contain links to third-party websites, applications or services.

MISO is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Social Media and Third-Party Login

If you interact with MISO through social-media platforms or use a third-party login service, such as Google or another supported authentication provider, the relevant third party may provide us with certain information in accordance with your settings and its privacy policy.

We use information received through such services only for permitted business and account-related purposes.

Your use of third-party services is also subject to the applicable third party’s terms and privacy policy.

15. Business Transfers

If MISO or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where legally required, we will provide appropriate notice regarding material changes affecting your personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgement of the updated policy, to the extent permitted by applicable law.

17. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of the Company, subject to applicable law.

18. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way MISO handles your personal information, please contact us:

MISO India
Operated by: Mayatmaj
Website: https://misoindia.com
Privacy Email: care@misoindia.com
Location: Kandivali West, Mumbai, Maharashtra, India

For privacy-related requests, please use:

care@misoindia.com

We will make reasonable efforts to respond to privacy requests within the time period required under applicable law.

© 2026 MISO India. All Rights Reserved.