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Return to shopReturns + Exchanges
Returns & Exchanges Policy
At MISO, every order is carefully checked and packed before dispatch. We strive to ensure that your products reach you in perfect condition and exactly as ordered.
When Can You Request an Exchange?
We do not accept returns or exchanges for products that are delivered in perfect condition as per the order placed.
However, an exchange may be considered if:
- You receive a wrong product that does not match your confirmed order.
- The product is damaged or defective upon delivery.
- The product received is materially different from what was confirmed in your order.
Reporting a Damaged or Incorrect Product
Any damage, defect or incorrect-product claim must be reported to us within 24 hours of delivery.
Please contact our customer support with:
- Order number
- Date of delivery
- Delivery address
- Clear photographs/videos of the package and product
- A brief description of the issue
Our team will review your request and respond within 48 working hours.
Exchange Process
If your request is approved, MISO will determine the appropriate resolution, which may include replacement or another suitable resolution.
Products must be available for inspection or return when requested. Exchange approval is subject to verification of the reported issue.
Non-Returnable Situations
We cannot accept returns or exchanges for:
- Products delivered correctly and in good condition.
- Products damaged after delivery due to misuse, mishandling or normal wear and tear.
- Products with signs of alteration or unauthorised modification.
- Orders where an incorrect or incomplete shipping address was provided.
- Orders refused by the recipient or returned after unsuccessful delivery attempts.
Refunds
MISO does not offer refunds for products delivered correctly and in good condition.
For approved cases involving an incorrect, damaged or defective product, MISO will determine the appropriate resolution on a case-by-case basis.
Customised & Corporate Orders
Customised, personalised and specially manufactured corporate orders may not be eligible for return or exchange once production has commenced or the order has been approved.
For bulk or customised orders, please review the final specifications carefully before confirming the order.